Help Desk Ticketing System

Personnel and resource management system that provides end-users / customers a touchpoint or contact person to manage their concerns or request.

  • Secure log-in connection
  • Customer Information Portal / Self-help option
  • Custom-built Reports and Management Dashboard
  • Manages customer touch-point from all channels, phone, email, chat, even from social media
  • Integrated Knowledge Based facility
  • Recorded Communications Module