Unified Communication

cms_site_images_user_headset_cti_220_194_1Unified Communication 

Teravibe offers support and customization services for various Open Source solutions based on Asterisk. We provide custom Asterisk installation, configuration, and installation, from small to large-scale applications. Our engineers have successfully deployed Asterisk in different local and international call centers.

Asterisk enables your application programs to communicate with your phone systems. This computer telephony software lets you increase staff productivity while enhancing your customer relationships and reducing costs. This is accomplished by combining the capabilities of your phone system with the custom functionality of your ERP / CRM / Legacy applications based on Unix and Windows platforms. Custom integrations to the telephony system include analogue or digital connection, agent queuing, IVRS capability, Call Detail Records (CDR), and voicemail recordings. We also provide support for Asterisk deployment and maintenance.

We have experience in setting up contact center solutions with end-to-end deployments. Our solution not only involves hardware setup and configuration but also software integration and development. Using Asterisk, we gave the contact center the flexibility to opt for customized server hardware and CRM software. Unlike proprietary and bundled telephony software, the customized software was easily integrated with our telephony system and was able to meet the exact requirements, reducing incompatibilities with their service models and at the same time reducing cost.


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